Welcome to the course book 'How to Communicate' in 8 chapters. Write engaging documents and have enjoyable interactions with people in the kitchen, office or on stage.

Good communication can resolve any problem even among the cacophony of today's interactions. Conversations between people are at the root of all problems and also integral to solving them.

Please read the foreword first and then we wish you a fun journey in the art of communication.

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Relating Understanding to Space

on Feb 13

About the relationship between Understanding and Space – the 5th and 8th elements in communicating.

We communicate with words.

(1) With Film we have the benefit of Gestures and Faces and Eyes to see.
(2) With Sound we have the benefit of undertones and overtones in voices. [overtones are ‘Emphasis’ – simple stuff].
(3) With Music we have the benefit of gut feel.

Words are in everything. Words are everything.

This is written in English. If English is your second language , have a dictionary to hand. You know – a big fat old one like an illustrated Chambers 1889 – oh and an old Roget’s if you can get hold of these on

A useful tool is an updated Roget on line on project Guttenberg. I own I have it in my dock so it is always there whatever app I’m in. Pretty useful to have a powerful search engine built in to an old & updated Roget’s Thesaurus. Quick and free – I like it.

English is a second language also to Americans and those from Down Under who have developed their own. It has to be said that school leavers emerge with a third the vocabulary of their grandfathers and take to jargonising in discrete niches including txt lange prolly.

Obviously this is all about understanding and fully takes care of Space. I heard an old Irish expression – probably a direct translation of Irish language. I was in a kitchen having a chat with my carer. She said

“Oh he was an angry man – so before I answered him back, I took my words out to look at them”

How can one pause for that instant of time to reflect? Why indeed do we reflect?

It is so that we can fully understand what has been said, so our answer is appropriate to the words spoken. The time it takes to look at the words is additionally awarding space to the angry man. He can feel heard by the very echo of his words hanging in the air uninterrupted. Chances are that his anger will abate.

I am suggesting that we consider the words we heard and the ones we are about to use. Best to bear in mind that email can be cold because it is like having a conversation without the sound or vision nor indeed the gut feel.

So punctuation becomes very important indeed in the written word.
So take your punctuation out to look at it as well.

Having said all that, it’s time we started hearing how individuals are putting all this 8 points (ok 8 elements) stuff into practice and what gives.

I have an anecdote.
I was talking on the phone to an agency that had agreed to pay me a specific sum in benefit overdue to me. The problem? their representative insisted that they paid only corporate bodies and not individuals.

I let the words hang in the air and thought – ‘I am an individual’.

I asked “are you saying that I as an individual am awarded and due the sum agreed?” She had to answer

“yes I am – [you are]”

So I said
“Thank you – when can I expect to be in receipt of the sum agreed?”

THAT’s what she’s coming back to me on. I took an intensive on common law once and it stood me in good stead. It is not their money in the first place but from taxes on the people designated to benefit the old first and foremost. They are under necessity to benefit the old and I am considered in this light. That 80% of charities funds from taxes or tax free donations goes in administration and outreach wages need not be mentioned because they are already keenly aware of this due to recent press.

Join the dots. common law is about joining the dots between known facts.
I said also that it was not my concern that they had complex internal policies so long as they do not infringe the law concerning my right to the money which is by public contract.

When people proffer policies, regulations, acts, bylaws and statutes – even precedence it is because they want you to comply with something. That’s all you need to observe because none of these things is the law. Ask by what law they operate in this particular behaviour at this particular time.

Obviously you have to listen to the exact words they use and why.

Anyone got any other Words anecdotes of how this stuff applies in real life? In the kitchen maybe?

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